Hi, sorry to hear the deposit was a hassle — thanks for the honest feedback. Happy to support if you could share more details.
Two things that should make this much faster next time:
Use Lightning instead of on-chain BTC. Electrum supports Lightning, and on OKX just choose BTC → Lightning network on the deposit screen — deposits arrive near-instantly, vs 30–60+ min for on-chain confirmations.
If sending on-chain, pick a higher fee in Electrum (the slider at send) — low fees are the main cause of long waits. You can track confirmation progress under Assets → Deposit history on OKX.
More detail here: okx.com/help/how-long-does-it-take-for-a-deposit-to-be-completed
Hi, thank you for taking the time to update your review — genuinely appreciated.
You're right that this shouldn't have needed a public post to get resolved. The hold itself was our security systems doing their job on unusual first-week activity, but our support should have been able to explain and clear it for you directly — that's the part we've flagged internally.
Glad it's sorted and that the sign-up bonus landed. If anything comes up again, reach out to us and mention your previous ticket so it gets picked up with the full context.
— OKX team
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Terms and fees
X-Perps Regular (0–5M EUR Vol.): Maker fee 0.0200% / Taker fee: 0.0500%. VIP maker rates as low as −0.0050%.
About OKX
Tools and features
Frequently asked questions
- MiCa (Markets in Crypto-Assets Regulation)
- MiFID II (Markets in Financial Instruments Directive II)
Note that different brokers have different terms, and OKX has its own account opening time — <5 Minutes.
Level 2 is a subscription-based service that offers real-time access to the exchange’s order book. It gives traders and investors a detailed view of market depth and momentum, helping them make more informed and strategic trading decisions.
Brokers impose inactivity fees to cover maintenance costs, comply with regulations, and encourage active trading. These fees help offset expenses for managing inactive accounts and prevent account abandonment.
- Stop limit orders
- Market orders
- Stop orders
- Limit orders
- Market order. It's a basic type designed to buy or sell an asset immediately at the next price available
- Limit order. Specifies the maximum (for buying) or minimum (for selling) price at which a trader is willing to execute a trade. It's only executed if the price reaches the preset level. There are buy and sell limit orders - they're set to buy/sell an asset at or below/above a certain price
- Stop order. Triggered when an asset moves above or below a certain price level, always executed in the direction that the price is moving. There are stop-loss orders (automatically closes a position at a certain level if the market moves against you) and (initiates a trade when the price breaks a certain level)
- Find the right asset using our screeners and heatmaps. Explore the stock market with the Stock Screener, track cryptocurrencies on the Crypto Coins Heatmap, and more tools to find in the main menu
- Analyze price movements on our Supercharts. Utilize multiple drawing tools, built-in indicators, and advanced features to gain deeper market insights
- Stay on top of market changes with the Economic Calendar and the latest news, helping you quickly adapt to shifting conditions
- Test your strategy in a risk-free environment with a Paper Trading account to see how it performs before committing real capital
- Choose a broker and start your trading journey with confidence once you have a clear strategy in place
It's always worth preparing for trades before actually executing them. On TradingView, you can do this with our Paper Trading functionality.
- Increased risk of losses, including exceeding initial investment
- Interest costs on borrowed funds
- Potential for margin calls requiring additional deposits
Make sure to analyze an asset thoroughly and test your strategy on a Paper Trading account to ensure you're ready to navigate these risks.
Understanding commission structures is essential for traders, as fees can impact overall profitability. Choosing a broker with competitive rates and transparent pricing ensures cost-effective trading.